Major League Gaming (“MLG”) uses "Cookies" to tailor content and marketing, and to improve and adjust user experiences. To find out more about "Cookies", and the options available to manage them, please click here. By using this MLG online property, you consent to our use of "Cookies".
Every day, millions of people worldwide use and enjoy MLG websites, products and services. We appreciate your trust in our products and services. To provide you with great services and make them better, Major League Gaming Corp. (“MLG”) will collect both personal information and non-personal information (collectively, "Information") and act as the data controller regarding your personal information. We take care of how your Information is processed and used.
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As part of the ESRB Privacy Certified Program, we are subject to frequent audits of our Properties and other enforcement and accountability mechanisms administered independently by ESRB Privacy Certified.
Whenever you visit Properties that display the ESRB Privacy Certified certification seal, you may request information about:
DISCLAIMER: Although ESRB Privacy Certified does not monitor non-English Properties, MLG makes all best efforts to ensure that non-English Properties adhere to applicable data collection guidance and principles set forth by ESRB Privacy Certified, including adherence to EU and other territorial regulations outside of the U.S.
If you believe that we have not responded to your inquiry or your inquiry has not been satisfactorily addressed, please contact ESRB Privacy Certified at https://www.esrb.org/privacy/contact/; or
Attn: VP, Privacy Certified Program
420 Lexington Ave, Suite 2240
New York, NY 10170
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MLG collects Information about you from you and other sources. As set out below in more detail, we use and in specific cases combine that Information to operate, tailor content, personalize, adjust and improve our Properties, and to send you messages or personalized information about our services, new features and more, including for marketing and promotional purposes.
Information Provided by You
As set out in more detail in the following, MLG may collect Information from you when you: (A) create an MLG account; (B) use our Properties; (C) participate in sweepstakes, contests and promotions; (D) use MLG customer service; (E) choose to receive newsletters on products and services, receive marketing emails, and/or participate in surveys; (F) buy MLG services or products online; (G) participate in chat rooms; or (H) use your Facebook account with MLG or allow sharing through Social Media.
A. Creation of an MLG Account
MLG will collect certain Information from you when you create an MLG account, such as your date of birth, email address, username, and in specific cases, first and last name. This personal information is combined with other Information such as your country, browser type and language, IP address, hardware and software information, purchase history, and information about your interests in and use of various products, programs and services and marketing preferences. You also have the option to provide your address, city, postal code and time zone. Additionally, we collect and combine Information when you link a third party account (e.g., XBOX Live, PlayStation Network, Nintendo, Steam, and Battle.net) to your MLG account, such as the username associated with you third party account, and the use of certain Properties may require you to link a third party account to your MLG account.
When you create an MLG account, a public profile is also created for your account. This public profile will show your username and the date you created your MLG account. You also have the option to customize your profile and publicly share certain Information, such as your name, age, date of birth, gender, online contact information, third party account information (e.g., social media account information) and information about what video games you play and what video game consoles you own. If you choose to link certain third party accounts to your MLG account, additional information may be required to be shown publicly (e.g., if you link your XBOX Live or PlayStation Network account, the username associated with that account will be shown on the public profile associated with your MLG account).
B. Use of Our Properties
MLG collects, processes, and combines data such as your age, gender, interests, name, email address, video game console, marketing preferences, customer service, and device-related information.
C. Sweepstakes, Contests, and Promotions
D. Interact with Customer Service
To be able to provide you with customer service and assist you with resolving any issues you may have, MLG or its affiliates, including Blizzard Entertainment, collects Information from you including your contact details, together with details of your customer service issue and its resolution. This information may be combined with other Information and/or shared in order to resolve your customer service issue.
E. Receive Newsletters on Products and Services, Receive Marketing Emails, and/or Surveys
MLG offers you the ability to receive newsletters or marketing periodically by email about our products and services. We also may occasionally send you surveys in order to improve consumer experience with our services. At any time, you can manage your preferences from your account settings and stop receiving further newsletters or marketing emails by unsubscribing from the link in the footer of each email we send to you.
F. Buy MLG Products or Services Online
G. Chat rooms, Message Boards and Forums
From time to time, MLG makes chat rooms or other community tools available to you. From time to time, we may use the content you write (including your name or screen name if you post it) for promotional purposes, in email newsletters or elsewhere. Accordingly, you should exercise caution when deciding to disclose your personal information in these areas.
H. Social Media
You can interact with some Properties through social networking sites, such as Facebook and Twitter (or social media plug-ins and applications) ("Social Media"). When you interact with MLG and/or the Properties through Social Media you acknowledge that we may access your Information, including your public profile information, solely under your Social Media privacy settings, and use it to tailor content, marketing, and improve and adjust user experience relating to MLG Properties, and (1) create an MLG account, or link your Social Media account to your MLG account; (2) give you exclusive content; (2) personalize your online experience with us within and outside our Properties; and (3) contact you in accordance with applicable marketing preferences through Social Media, including through providing tailored marketing, or directly by sending you the latest news, special offerings, and rewards.
Information Provided by Other Sources
We may also obtain Information, such as contact details (for example, name and email address), country, IP address, purchase histories, marketing preferences, cookie information, hardware and software information and other technical information about you from other sources, such as our affiliates, Social Media, our vendors (for example, event ticket providers and merchandise vendors), or partners (for example, advertisers or media partners), and combine that Information with Information we have collected from or about you. We only collect Information from other sources where they have confirmed to us they are legally entitled to share it with us.
MLG does not knowingly collect or store any personal information from children under 13 in the US or under the relevant age threshold in other jurisdictions where the child is located. However, we may collect technical information required for delivering the service and for the support of our internal operations from all users of our Properties. If parents believe that we have unintentionally collected their children’s other personal information or otherwise used their children’s personal information for another purpose, they may contact us via the Contacting Us section below.
We recognize a special need to protect the personal information of children. We urge parents to instruct their children to never give out their real names, addresses, phone numbers, or other personal information without parental permission, when online. MLG also recommends that parents familiarize themselves with parental controls available on consoles, mobile telephones, tablets and other devices they provide to their child and accompany their child when online. Parents should contact MLG immediately if they have any concerns. Please see the Contacting Us section below for further details.
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You have choices over the Information provided by you and by other sources, and how that Information is used by MLG. You can exercise your choices by updating your preferences at any time and also by managing your settings on your devices and third party accounts.
Your Choices About Information Provided by You
If you do not want to provide MLG with personal information, then you can choose not to provide it. If you choose not to provide us with personal information, we may not be able to provide you with the relevant MLG product or service you want. For example, without providing an email address, you cannot create an MLG account.
Your Choices About Information Provided by Third Parties
You may be able to control how third parties collect and share your Information by changing your preferences or opting out of collection directly with those third parties. Before disclosing Information to third parties, we recommend you check their respective privacy policies for further details.
Your Choices About MLG Using Your Information
You can exercise choices over how MLG uses your personal information and update your preferences at any time:
If you opt-out of receiving email marketing communications from us, please note we may still contact you occasionally about the status of your account, such as to inform you that your account may be expiring, or for other service related information.
If you are a user in the European Economic Area (“EEA”) and would like to know more about your rights in connection with your personal information, please see the Users in the EEA section below.
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As set out below in more detail, MLG shares Information:
Any information, including personal information that you reveal in a bulletin board, message board, chat room or other public forum is publicly viewable.
Vendors provide goods and services (for example, media partners, event ticket providers, merchandise vendors, survey providers, billing, consumer services support, consultancy, information technology hardware and software) to MLG to support, operate and develop the Properties and to deliver marketing communications on our behalf. Vendors use your Information to execute, deliver and/or occasionally improve the services they provide. We do not share Information with vendors to use for their own direct marketing purposes or any other purpose other than those set out in this section without your consent.
We will disclose your Information in the good faith belief we must do so by law, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability.
This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
We disclose your Information with third parties where we believe this is necessary to protect the rights, property or safety of any person. For example, we disclose Information relating to an online account if we in good faith believe the user of that account is using it in ways that are harmful to others (e.g. making inappropriate contact with minors).
Sale of Our Business or Assets
Separately, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, MLG's customer information including Information and communications may be transferred to our successor or assign.
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MLG takes a range of security measures – as set out in detail below – designed to help protect your Information. However, complete online and offline security can never be guaranteed, so you should always take care when sharing your information online.
MLG takes a range of security measures designed to protect your personal information and keep it confidential (unless it is non-confidential by nature, for example, publicly-available information like user generated content, competition rankings and scores, etc.). We also take steps to ensure that the personal information collected is protected from misuse and alteration. In addition, we request vendors who process personal information on our behalf to themselves take a range of security measures designed to help protect your personal information. However, the Internet by its nature is not a secure environment and the nature of security risks is constantly evolving, as are the technical and organizational industry standards relating to management of those risks. The complete security of any personal information collected, stored or used by us or our vendors cannot therefore be guaranteed.
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As set out in more detail below, you can view, correct update or request the deletion of your personal information in any of your MLG accounts at any time.
If for any reason you wish to view, correct, or update personal information collected about you, simply access your MLG account through https://accounts.majorleaguegaming.com/ and edit/delete your personal information. You will need your password to access your personal account. You may also send us an email asking us to delete your account at email@example.com.
In some cases, we may not be able to delete your account and personal information.
For privacy related information applicable to users who are California residents or based outside the US please see below.
Please note your use of this MLG website, product or service is also subject to the terms of the MLG Terms of Service available here.
Depending on how you interact with us, MLG may collect about you the categories of information summarized in the table below. The following table also describes how we collect and use such categories of information. These categories of personal information are shared with third parties as described in detail in the Sharing Information section above.
Categories of information collected
Purposes of use
Sources of personal information (see the Information We Collect and How We Use It section above for more information)
Identifiers and Contact or Registration Information, e.g., name, email address, postal address, phone number, account username or screen name; third party account names;
Demographic Information, e.g., interests, hobbies, gender, age, etc.
Commercial Information, e.g., delivery information and information about your transactions and purchases with us
User-generated content, e.g., photos, videos, audio, any information you submit in forums or message boards, and feedback or testimonials you provide about our Services
Customer service information, e.g., questions and other messages you address to us directly through online forms, chat, by email, over the phone, or by post; summaries or voice recordings of your interactions with customer service
Device Information and Device Identifiers, e.g., IP address; browser type and language; operating system; platform type; device type; software and hardware attributes; and unique device, advertising, and app identifiers
Connection and usage data, e.g., information about your gameplay, interactions with our websites, files you download, domain names, landing pages, usage activity, content viewed and accessed, dates and times of access, pages viewed, forms you complete or partially complete, search terms, uploads or downloads, whether you open an email and your interaction with email content, access times, error logs, and other similar information.
Geolocation, e.g., city, state and ZIP code associated with your IP address
Other information, e.g., any other information you choose to directly provide to us in connection with your use of the Services
We may share information falling into the categories of information described above with third parties and for the specified purposes as follows:
Identifiers and Contact or Registration Information, Demographic information, Commercial Information, User-generated content, and Customer Service information:
In addition, we will disclose Identifiers and Contact or Registration Information:
Device Information and Device Identifiers, Geolocation, Connection and Usage Data, and Other Information:
Without being discriminated against for exercising these rights, California residents have the right to request that we disclose what personal information we collect from you, to delete that information, and to opt-out of the sale of your personal information, subject to certain restrictions. You also have the right to designate an agent to exercise these rights on your behalf. This section describes how to exercise those rights and our process for handling those requests.
Right to Request Access to Your Personal information
California residents have the right to request, up to two times in a 12-month period, that we disclose what categories of your personal information that we collect, use, and share. You may also request the specific pieces of personal information that we have collected from you. Please note that certain information may be exempt from such requests under California law.
Right to Request Deletion of Your Personal Information
You may also request that we delete personal information that we collected from you. Some information may be exempt from such requests under California law. For example, we need certain types of information so that we can provide our Properties to you. If you ask us to delete it, you may no longer be able to access or use our Properties.
How to Exercise Your Access and Deletion Rights
California residents may exercise their California privacy rights by sending an email to firstname.lastname@example.org or by calling us at 877-566-3886.
For security purposes, we will verify your identity – including by requesting information from you – when you request to exercise your California privacy rights. We may use email to verify your identity and request, or if you have an online account you use to interact with MLG, we may use your account to verify your identity and request. We may request additional information if we believe your account has been compromised. If you do not have an account with us, or if we have reason to suspect that the security of your account is compromised, then we will request additional information from you to match with our existing records to verify your identity, depending on the nature of the request and the sensitivity of the information sought.
Once we have verified your identity (and your agent, as applicable), we will respond to your request as appropriate. If we are unable to complete your requests fully for any of the reasons above, we will provide you additional information about the reasons that we could not comply with your request.
Right to Nondiscrimination
We will not deny, charge different prices for, or provide a different level of quality of goods or services if you choose to exercise these rights.
Sale of Personal Information
The California Consumer Privacy Act (CCPA), gives California residents the right to opt out of the sale of personal information.
We do not sell information that directly identifies you such as your name, telephone number, mailing address or email address. We also do not provide customer personal information to third parties for monetary or other valuable consideration.
We share certain information with third parties who do work on our behalf for the business purposes we describe above.
In addition to the opt outs related to advertising above, we support the CCPA by allowing California residents to opt out of any other future sale of their personal information by clicking here.
You may also designate an agent to make requests to exercise your rights under the CCPA as described above. We will take steps both to verify the identity of the person seeking to exercise their rights as listed above, and to verify that your agent has been authorized to make a request on your behalf through providing us with a signed written authorization or a copy of a power of attorney.
California Shine the Light Law
Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share our customer's personal information with unaffiliated third parties for their own direct marketing purposes, without their approval.
California Privacy Rights for Minor Users
We will be happy to review, update or remove Information and/or content as appropriate. Residual copies of Information and/or content that have been deleted from your account and/or the Properties may remain in our backup systems. We may still retain your Information to resolve disputes, enforce our user agreement, or comply with legal requirements; in this case, your personal information will be blocked from use for any other purpose.
Do Not Track
If you would like to find out more about Do Not Track you may find the following link useful: http://www.allaboutdnt.com/.
Under Nevada law, Nevada residents who have purchased goods or services from us may opt out of the “sale” of “covered information” (as such terms are defined under Nevada law) for monetary consideration to a person for that person to license or sell such information to additional persons. “Covered information” includes first and last name, address, email address, and phone number, or an identifier that allows a specific person to be contacted either physically or online. As discussed above, we share your information with certain third parties that we believe can provide you with offers and promotions for products and service of interest to you and in the other ways described above. We do not believe that our sharing in this regard would qualify as a sale under Nevada law. Nonetheless, if you are a Nevada resident who has purchased goods or services from us, you may submit a request to record your preference to opt out by emailing us at email@example.com. Please note we may take reasonable steps to verify your identity and the authenticity of the request.
As set out in more detail below, we only process or transfer your personal information where we can rely on legal grounds and appropriate safeguards to do so. You also have additional rights regarding your personal information if you are located in the European Economic Area (“EEA”).
Legal Basis for Processing Your Personal Information
We only process your personal information where we can rely on legal grounds to do so. We process your personal information for the purposes set out below.
Performance of the Services
We process your personal information for the performance of our services, to provide or support of our products, or for any other feature you request or enable. This includes, for example, using your personal information to:
We process your personal information based on your consent. This includes, for example, providing:
We process your personal information where we have a legitimate interest to do so. This includes, for example, processing:
We process your personal information for compliance with a legal obligation to which we are subject.
Your Rights to Your Personal Information
You have the following rights in addition to your rights to view, correct, update, or request the deletion of your personal information as set out in detail in the Accessing Information section above. To access your personal information, you can also make a request by sending us an email at: firstname.lastname@example.org. To delete your personal information, you can also make a request by sending us an email at: email@example.com.
You may object to the processing of your personal information based on a legitimate interest on grounds relating to your particular situation. You may, in particular, control the extent to which we market to you and you have the right to request that we stop sending you marketing messages at any time. You can use the methods described in the Accessing Information section above, or make a request by sending us an email at: firstname.lastname@example.org.
In certain circumstances, you can request that we transfer personal information that you have provided to us.
Where we rely on your consent in order to process your personal information, you have the right to withdraw such consent to further use of your personal information at any time. You can use the methods described in the Accessing Information section above to update your marketing preferences.
For each of the rights described above, you can also send your request to us by using the contact details set out in the Contacting Us section above
We hope that we can satisfy queries you may have about the way we process your personal information. However, if you have unresolved concerns you also have the right to complain to data protection authorities. You can bring the complaint in your member state of residence, place of work or where an alleged infringement of data protection law occurred.
Your personal information will be transferred to and processed in the United States where many of our central databases operate or other countries where Activision Blizzard group companies or vendors maintain facilities or business operations. We use European Commission approved contract clauses to protect your personal information. If you have questions, please contact us using the contact details set out in the Contacting Us section above.
In addition, if you are a visitor to our websites or other online products and services from outside the U.S., the personal information you provide will be collected, processed and stored directly on, or transferred to, servers in the United States or other countries where MLG, Activision Blizzard group companies or our other partners or vendors maintain facilities or business operations.